Terms of service

These Terms of Service (“Terms”) govern your access to and use of the website, services, and software solutions provided by Gloocan Technologies (Pvt) Ltd (“Gloocan”, “we”, “us”, “our”). By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please discontinue use of our services immediately.

These Terms apply to all visitors, clients, and any other individuals or organizations who interact with Gloocan in any capacity.

Gloocan provides custom software development, system architecture, web and mobile application development, technical consulting, and related digital services. The specific scope, timeline, deliverables, and pricing of any engagement are defined in a separate Service Agreement or Statement of Work (“SOW”) agreed upon between Gloocan and the client prior to commencement of work.

We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice where applicable.

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use our website in any way that violates applicable local, national, or international laws or regulations.
• Attempt to gain unauthorized access to any part of our website, servers, or systems.
• Transmit any unsolicited or unauthorized advertising or promotional material.
• Knowingly introduce viruses, malware, or other harmful material to our website or systems.
• Reproduce, duplicate, copy, or resell any part of our website without express written permission.

When engaging Gloocan for services, you agree to:

• Provide accurate, complete, and timely information required for the delivery of services.
• Ensure that any materials, content, or assets you provide to us do not infringe any third-party intellectual property rights.
• Appoint a designated point of contact to facilitate communication and decision-making throughout the project.
• Review and provide feedback on deliverables within the timeframes agreed upon in the SOW.
• Honor agreed payment schedules and terms as outlined in the service agreement.

All content on our website, including but not limited to text, graphics, logos, icons, images, and code, is the intellectual property of Gloocan or its content suppliers and is protected under applicable copyright and trademark laws.

With respect to custom software and deliverables developed for a client, ownership of intellectual property will be governed by the terms specified in the signed Service Agreement. In the absence of a written agreement stating otherwise, all work product, code, and designs developed by Gloocan remain the intellectual property of Gloocan until full payment has been received.

Gloocan retains the right to use general skills, knowledge, and experience gained during any engagement, and may reuse non-client-specific code, frameworks, tools, and methodologies in other projects.

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of an engagement. Gloocan will not disclose your project details, business information, or technical specifications to third parties without your consent, except where required by law or as necessary to deliver the agreed services through trusted subcontractors who are bound by equivalent confidentiality obligations.

This confidentiality obligation survives the termination of any service agreement and remains in effect indefinitely unless both parties agree otherwise in writing.

Payment terms, rates, and schedules are defined in the applicable Service Agreement or SOW. General terms include:

• Invoices are due within the number of days specified in the service agreement from the date of issue.
• Late payments may be subject to suspension of services until outstanding amounts are settled.
• All fees are exclusive of applicable taxes unless stated otherwise.
• Gloocan reserves the right to adjust pricing for new or renewed engagements with reasonable notice.

To the fullest extent permitted by applicable law, Gloocan shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services, even if we have been advised of the possibility of such damages.

Our total cumulative liability to you for any claims arising out of or related to a specific service engagement shall not exceed the total fees paid by you to Gloocan for that engagement in the three months preceding the claim.

Gloocan warrants that services will be performed with reasonable skill and care in accordance with the agreed specifications. We do not warrant that deliverables will be entirely free of defects, but we are committed to addressing issues reported within any warranty period defined in the service agreement.

Our website and any content on it are provided on an “as is” basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Either party may terminate a service engagement in accordance with the terms set out in the signed Service Agreement. In general:

• Either party may terminate with written notice if the other party materially breaches these Terms or the service agreement and fails to remedy the breach within a reasonable period.
• Upon termination, any outstanding payments for work completed up to the termination date remain due.
• Gloocan will deliver any completed work product upon receipt of outstanding payments.

Our website may contain links to third-party websites or reference third-party tools and platforms. These are provided for convenience only. Gloocan does not endorse or assume responsibility for the content, privacy practices, or terms of any third-party services. Your use of third-party services is governed by their respective terms and policies.

These Terms are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising out of or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Sri Lanka, unless otherwise agreed upon in writing between both parties.

We may update these Terms from time to time to reflect changes in our services, business practices, or applicable laws. When we do, the “Last Updated” date at the top of this page will be revised. We encourage you to review these Terms periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated Terms.

If you have any questions about these Terms of Service or wish to discuss a specific matter, please reach out to us through the contact options on our Contact page. We are happy to clarify anything and address any concerns you may have.