Gloocan Policies

Service-Based Refunds

Gloocan operates on a project-based and subscription-based service model. Due to the nature of digital and custom software development, refunds are generally not available once a project or phase has commenced. However, in exceptional cases where service delivery does not meet the agreed-upon scope, partial refunds may be considered based on a formal review.

Advance Payments and Deposits

Any upfront payments or deposits made to initiate a project are non-refundable, as they are used to allocate resources, planning, and project setup.

Subscription or SaaS Services

If you have subscribed to one of Gloocan's SaaS products or cloud-based services, you may cancel your subscription at any time. Refunds for unused subscription periods will only be considered if cancellation occurs within 7 days of the initial payment and no substantial usage has occurred.

Project Cancellations

If a project is canceled by the client before work has begun, a refund may be issued after deducting administrative and setup costs. Once work has started, no refunds will be issued for completed or ongoing deliverables.

Contact for Refund Requests

To request a refund or discuss a billing issue, please contact our support team at info@gloocan.com. Each case will be reviewed individually, and eligible refunds will be processed within 10–15 business days after approval.

Information We Collect

We may collect the following types of information:

• Personal details such as your name, email address, phone number, and company information when you contact us, sign up, or request a quote.
• Project and business information shared for consultation, development, or support purposes.
• Technical data including browser type, device information, and IP address, collected automatically for analytics and website optimization.

Use of Information

We use collected information to:

• Communicate with clients regarding inquiries, projects, and support.
• Deliver and improve our software products and services.
• Process payments and manage billing.
• Conduct internal analysis to enhance our service quality and security.
• Comply with legal and regulatory requirements.

Information Sharing

Gloocan does not sell or trade client information to third parties. We may share limited information only with trusted service providers or subcontractors involved in delivering our services, bound by confidentiality agreements.

Data Security

We use industry-standard encryption, secure servers, and strict access controls to protect your data against unauthorized access or misuse.

Cookies and Tracking

Our website may use cookies and analytics tools to enhance user experience and understand traffic patterns. You can choose to disable cookies in your browser settings, but some site features may not function properly.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our operations or legal requirements. Updates will be posted on our website with a revised "last updated" date.

Contact Us

For privacy-related questions or data requests, please contact info@gloocan.com.

1. Use of Services

• You agree to use Gloocan's services only for lawful business purposes.
• You are responsible for providing accurate information during project initiation, signup, or communication.
• Unauthorized use, duplication, or distribution of our software, code, or materials is strictly prohibited.

2. Service Agreements

All projects are governed by individual service contracts or project proposals, which define specific deliverables, timelines, and payment schedules. Work begins only after written confirmation and deposit payment.

3. Payments

• Invoices are due as per the agreed payment terms.
• Delays in payment may result in suspension of services.
• All fees are exclusive of applicable taxes unless stated otherwise.

4. Intellectual Property

• All intellectual property developed during the project will belong to the client upon full payment, unless otherwise specified in the contract.
• Gloocan retains the right to reuse non-confidential code components and frameworks developed independently for internal or future use.

5. Confidentiality

Both Gloocan and the client agree to maintain strict confidentiality of all shared business, technical, and project information.

6. Limitation of Liability

Gloocan shall not be liable for any indirect, incidental, or consequential damages arising from the use of its products or services. Our total liability, if any, shall not exceed the total amount paid for the specific project or service.

7. Termination

Either party may terminate the agreement with written notice under the terms of the contract. Fees for completed milestones or work in progress will remain payable.

8. Modifications to Terms

Gloocan reserves the right to update these Terms and Conditions at any time. Changes will take effect upon posting on our website.

Contact Us

For questions regarding our Terms and Conditions, please contact info@gloocan.com.